My required reading this week was a few chapters from the book "Fierce Conversation" by Susan Scott. Here are my top 3 takeaways for leaders from the book:
Be authentic and transparent.
Scott argues that leaders should not hide behind jargon, euphemisms, or vague statements, but rather speak with clarity, honesty, and courage. By being authentic and transparent, leaders can build trust, respect, and rapport with their colleagues and employees.
It takes courage to say what needs to be said.
Listen deeply and empathetically
Scott emphasizes that listening is not just a passive skill, but an active one that requires attention, curiosity, and empathy. By listening deeply and empathetically, leaders can understand the perspectives, needs, and emotions of others, and respond accordingly.
Don't start thinking about your answer/rebuttle while you listen... just listen and quiet your mind
Confront the real issues and challenges
Scott advises that leaders should not avoid or postpone the difficult or uncomfortable conversations, but rather face them head-on and address them constructively. By confronting the real issues and challenges, leaders can solve problems, resolve conflicts, and create positive change.
Go for the jugular (nicely, don't be a jerk), people will respect you for it.